Did not receive a one time password (OTP) ?
If you are trying to log in and did not receive a one-time code via SMS, you can try the option to receive it via phone call.
For SMS, it is possible that your phone number is blocking promotional messages. The process to unblock these messages varies by network. For example, you can unblock promotional messages by dialing *456*9*5*5*1# on Safaricom. After unblocking, try logging in again.
If the above solution does not work for you, you can try the following steps:
- Check if your phone number is correct and active.
- Ensure that your phone has network coverage and is not in airplane mode.
- Contact your service provider to confirm if they are experiencing any issues with their network.
If you have tried all of the above steps and are still unable to receive a one-time code, please contact the support team for further assistance.
Related Articles
How to reset your password
Have you forgotten your password? Follow the steps below to reset your password when logging into the app. Open the Onit app Select forgot password Enter your phone number Enter One Time Password (OTP) Take a selfie Create a new password Log in with ...
Receive Money
Onit account allows you to receive funds from your contacts. To receive funds to your account: Select Add Money on your homepage Select the Contact you want to receive funds from Enter the Amount they should send to your account. You can also add a ...
Joining Onit
How to sign up for an Onit account Go to the Google Play Store or Apple App Store and install the Onit app. Open the app on your phone and click Create Account. Enter the phone number you would like to use on Onit and click Next. A one-time code will ...
I cannot log in
If you're having trouble logging into your Onit account, we understand how frustrating this can be. Here are some steps you can follow to resolve the issue: Make sure you are entering the correct username and password. Passwords are case sensitive, ...
Account Settings
You can manage and update your account information, such as your email address, password, and notification preferences in this section of your Onit app. PERSONAL DETAILS You can view and edit your personal information, including your name, address, ...