Failed Payment Transfer

Failed Payment Transfer

If you encounter a failed payment, follow these steps:

  1. Check your internet connection.
  2. If your internet connection is fine and you still cannot complete the payment, take a screenshot of the error message you receive.
  3. Send the screenshot of the error message to us, and one of our agents will assist you with this issue.

Please note that the payment failure may be caused by various factors such as insufficient funds in your account or an unforeseen technical hitch. Our team will always work to ensure that this issue is resolved.

If you need further assistance, please do not hesitate to contact us. We are available on the chat below to provide support and guidance.

Thank you for choosing Onit.

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