How do I safeguard my account ?
If you shared your financial or personal information or entered sensitive information on a fake website, please follow these steps as soon as possible:
Change your Onit password immediately
Contact your bank and credit or debit card issuer and let them know what happened
Review your recent Onit activity to make sure you authorized all the payments
Report any unauthorized payments or activity to Onit by contacting our Support team
Related Articles
Close Account
To close your account, follow these steps: Navigate to the Settings option on your home screen. Select Security Settings. Choose Close Account. Select a reason for closing your account and click Next. Review the information provided before submitting ...
Account Settings
You can manage and update your account information, such as your email address, password, and notification preferences in this section of your Onit app. PERSONAL DETAILS You can view and edit your personal information, including your name, address, ...
Top Up Onit Account
You can top up your Onit balance right from your home screen using two methods: M-PESA push notification Deposit via Onit's M-PESA Paybill M-pesa push notification The first way to top up via M-PESA is by receiving a prompt to the phone number you ...
Why can't I make payments using the money in my Onit account?
You didn't complete the verification process, but you can still verify your identity. Once your identity is verified, you can resume using the money in your Onit account to make payments.
I just received some money but I'm not on Onit yet. What do I do if I want to make payments with the money in my Onit account?
Create an Onit account and verify your identity in the Onit app to gain access to your Onit balance. This means you can use the money you’ve received to make payments. Any money you had in your Onit account before you verified your identity will ...