I cannot log in

I cannot log in

If you're having trouble logging into your Onit account, we understand how frustrating this can be. Here are some steps you can follow to resolve the issue:

  1. Make sure you are entering the correct username and password. Passwords are case sensitive, so check if the Caps Lock key is on or off. If you're still unable to log in, double-check if you're entering the right credentials.
  2. If you have forgotten your password, click on the 'Forgot Password' link on the login screen. You will be prompted to enter your phone number, and Onit will send you instructions on how to reset your password. Follow the instructions carefully, and you should be able to reset your password in no time.
  3. Clear your app’s cache. Sometimes, outdated or corrupted data saved in your app can cause login issues. Clearing your app’s cache can help you access the most up-to-date version of the Onit app. You can also uninstall the app and install afresh.
  4. If you're still unable to log in, please reach out to us for further assistance. We will be happy to guide you through the troubleshooting process and resolve any issues you may have.

We hope these steps help you to log in to your Onit account successfully.

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