Someone from Onit asked me to submit sensitive personal documents. How do I know this is legitimate?
Our Support team may request specific information or documents on a case-by-case basis. Any legitimate requests from Onit will come from a onit.com email address.
When contacting our Support team via chat, you may be asked to submit information or documents through your Onit app. We will never ask you to send the documents via text message; only within our in-app chat.
If you ever receive a request you're unsure about, please
contact us directly to confirm it was from Onit.
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