Why do I need to authenticate who I am on sign-in?

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  It's important to stay vigilant anytime you receive an unexpected email, even if the message appears to be from a service you trust. Read on for help identifying and reporting this activity. How do I identify and report a fake email or website ...

• I’m trying to verify my identity and there's an error with my name.

  The identity verification process starts with the legal name you provided when you signed up for Onit. If this name isn’t current or is incorrect for any reason, please Contact Support. You may be asked to provide documentation showing your correct ...

• How long will it take to verify my identity?    

  Our automated ID verification process is designed to be completed within 5 minutes. However, in some cases, certain issues may arise. If this happens, we may ask you to provide additional documentation through the app to confirm your identity. These ...

• Why can't I make payments using the money in my Onit account?

  You didn't complete the verification process, but you can still verify your identity. Once your identity is verified, you can resume using the money in your Onit account to make payments. 

• I just received some money but I'm not on Onit yet. What do I do if I want to make payments with the money in my Onit account? 

  Create an Onit account and verify your identity in the Onit app to gain access to your Onit balance. This means you can use the money you’ve received to make payments. Any money you had in your Onit account before you verified your identity will ...