Getting started
I cannot log in
If you're having trouble logging into your Onit account, we understand how frustrating this can be. Here are some steps you can follow to resolve the issue: Make sure you are entering the correct username and password. Passwords are case sensitive, ...
Someone from Onit asked me to submit sensitive personal documents. How do I know this is legitimate?
Our Support team may request specific information or documents on a case-by-case basis. Any legitimate requests from Onit will come from a onit.com email address. When contacting our Support team via chat, you may be asked to submit information or ...
Why do I need to authenticate who I am on sign-in?
Completing multi-factor authentication with an OTP when signing in adds an additional layer of security. When you sign in, we may send an OTP to the phone number registered with your Onit account. Entering this code correctly provides an extra layer ...
I’m trying to verify my identity and there's an error with my name.
The identity verification process starts with the legal name you provided when you signed up for Onit. If this name isn’t current or is incorrect for any reason, please Contact Support. You may be asked to provide documentation showing your correct ...
How long will it take to verify my identity?
Our automated ID verification process is designed to be completed within 5 minutes. However, in some cases, certain issues may arise. If this happens, we may ask you to provide additional documentation through the app to confirm your identity. These ...
Did not receive a one time password (OTP) ?
If you are trying to log in and did not receive a one-time code via SMS, you can try the option to receive it via phone call. For SMS, it is possible that your phone number is blocking promotional messages. The process to unblock these messages ...
Why are my ID and video selfie required?
As part of the onboarding process at Onit, we require you to verify your identity by submitting your National ID and a selfie video. This helps us confirm that you are the account holder and not someone else attempting to open an account using your ...
Joining Onit
How to sign up for an Onit account Go to the Google Play Store or Apple App Store and install the Onit app. Open the app on your phone and click Create Account. Enter the phone number you would like to use on Onit and click Next. A one-time code will ...