Payments
Why did I not get an M-PESA prompt when trying to top up?
When topping up your Onit account using M-Pesa, you will receive a prompt from Safaricom. If you did not get this prompt, it could be due to an older SIM card or an outdated M-Pesa menu. To update your M-PESA menu, follow the steps below to update ...
Failed Payment Transfer
If you encounter a failed payment, follow these steps: Check your internet connection. If your internet connection is fine and you still cannot complete the payment, take a screenshot of the error message you receive. Send the screenshot of the error ...
I just received some money but I'm not on Onit yet. What do I do if I want to make payments with the money in my Onit account?
Create an Onit account and verify your identity in the Onit app to gain access to your Onit balance. This means you can use the money you’ve received to make payments. Any money you had in your Onit account before you verified your identity will ...
Why can't I make payments using the money in my Onit account?
You didn't complete the verification process, but you can still verify your identity. Once your identity is verified, you can resume using the money in your Onit account to make payments.
Countries Where Our Services Are Available
Currently, Onit operates exclusively in Kenya. However, we have plans to extend our services and open branches in other countries soon.
What is the maximum amount you can transfer with Onit?
Onit provides you with the flexibility to transfer money to various banks and mobile money accounts. However, there are certain limits set for each platform. Please refer to the table below to ensure that you are aware of the updated maximum transfer ...
Can you send money to a user who is not on Onit?
Yes, you can send money to someone who is not currently using Onit. Here are two ways to do it: Invite them to join Onit: You can invite the recipient to join Onit. They will receive a message from us with an invitation to download the app. Once they ...
View transactions
You can view all the details of your transactions on Onit whenever you need them. Your most recent transactions will appear at the bottom of your home screen. To view all your transactions: Select View All on the Recent Transactions section at the ...
Top Up Onit Account
You can top up your Onit balance right from your home screen using two methods: M-PESA push notification Deposit via Onit's M-PESA Paybill M-pesa push notification The first way to top up via M-PESA is by receiving a prompt to the phone number you ...
Receive Money
Onit account allows you to receive funds from your contacts. To receive funds to your account: Select Add Money on your homepage Select the Contact you want to receive funds from Enter the Amount they should send to your account. You can also add a ...
Send Money
Sending money from one Onit account to another Onit account is simple and free. Onit offers several options for sending money, including transfers to other Onit users, external transfers to mobile accounts, and payments to businesses. Onit does not ...